Calls for service are received in the communications center in various ways. Citizens may contact the communication center directly by calling (205) 655-2101, or by calling 911. Calls made to 911, which relate to calls for service within the Trussville City limits, are forwarded to our communications center by the 911 operator, located in the Jefferson County Sheriff’s Office downtown.
Once a call for service is received, the communications center obtains all available information from the caller and determines what assistance is required. This assistance might be in the form of a police officer, Fire truck, Advanced Life Saving rescue unit, HAZMAT truck, an ambulance, or any combination of the above services. The communications center has contact with all of these services and coordinates the response of the required assistance. The communications center also monitors all police responses for calls for service.
All outstanding Trussville Municipal Court Misdemeanor warrants for arrest are maintained within the communications center.
In the event of a mass emergency, the communications center has on standby a mobile communications vehicle, allowing for a mobile response to assist any governmental agency with complete mobile communication center.